At Butter of Sheba, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
HOURS OF OPERATION
Monday- Saturday: 10AM- 8PM
Sunday: 12PM- 6PM
All orders placed for shipment will be sent out within 24 hours. Orders placed on the weekend or holiday will ship out by the next business day.
Same-Day Local/Hand Delivery:
All orders placed for local hand delivery will be delivered within 24hrs. During normal operating conditions, orders placed by 7:30pm EST (Monday- Saturday), 5:30pm (Sunday) are guaranteed to deliver same day. Once your order is placed, Customer Service will reach out to you to set up delivery time for your order.
We deliver to areas in Washington DC, Virginia, and Maryland. Delivery fees are calculated on the checkout screen and are based upon locale ranging from $10 - $100. If your destination is outside of our normal delivery range, Customer Service will contact you on how to proceed with you order.
Due to the Covid-19: We are not allowing returns on any of the edible products.
Due to the Covid-19: We are not allowing returns on any of the skincare/body products.
Please note that due to heat exposure, some oils/ butters will separate. If you experience this, refrigerate for 2-3 hours and product will return to original texture.
Contact us at:
We pride ourselves on providing superb customer service for all customers. If you should have any questions or concerns about any of our products or need assistance, please feel free to reach out to us.
Fastest Communication is the Website Chat. Click the "Let's chat" button on the bottom of your screen
Phone: 202-780-7620 or 202-753-6648